Privacy Policy

1. Introduction

LLUME ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. By using our website, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form on our website
• Subscribe to our newsletter or marketing communications
• Book a call or consultation with our team
• Enter into a service agreement with us

This information may include your name, email address, phone number, company name, job title, and any other details you choose to share.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage our sales and marketing services
• Communication: To respond to inquiries, schedule calls, and send relevant updates
• Improvement: To analyze website usage and improve our services and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials, with your consent, which you can opt out of at any time

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting, analytics, CRM platforms)
• Legal Requirements: When required by law, regulation, or legal proceeding
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request that we limit the processing of your data
• Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your data for specific purposes

To exercise any of these rights, please contact us at hello@llumegroup.es.

8. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about how we use cookies, please refer to our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

LLUME
Email: hello@llumegroup.es